Support Performance Management

Fast, Intelligent, Human Support

We have accelerated resolution times without compromising quality, through intelligent support delivery at speed.

Resolve issues faster with streamlined workflows, smart routing, and real-time insights-because your customers shouldn’t have to wait.

< 1 Hr

Speed Meets Smart Support

100% SLA Targeting

Targeting

95%+CSAT

Built to achieve your SLA's, always.

An average first response time is our goal across all channels.

Fast + Friendly

The balance between efficiency and real human connection.

Agents go beyond resolution as we focus on experience.

Regular quality audits and performance reviews

ClarityCX conducts regular quality audits and performance reviews to follow a structured, continuous cycle starting with clear criteria, reviewing real support interactions, evaluating team performance, and closing the loop with actionable feedback. This process ensures your support team stays aligned, consistent, and continuously improving.

Our live visibility, smarter decision dashboards provide a dynamic overview of your support operations which tracks agent activity, ticket volume, and generating instant insights for faster decision-making. With continuous visibility into key metrics, ClarityCX ensures your team stays agile, efficient, and always aligned with performance goals.

Real-time agent and ticket monitoring dashboards

SLA tracking and compliance reporting

ClarityCX monitor your team’s adherence to SLAs with automated tracking and visual reports. From response time benchmarks to resolution targets, we ensure you meet every commitment, keeping customers satisfied and contracts compliant.