Built on purpose, United by values, committed to every customer journey

of Combined Experience in CX, SaaS Support & Service Delivery

40+ Years

With over 40 years of combined experience, our leadership team brings deep-rooted expertise in customer experience (CX), SaaS support, and end-to-end service delivery — enabling us to design scalable, efficient, and customer-centric support operations that drive measurable impact.

Our founding team brings together deep expertise in

Strategic experience in managing 24/7 multichannel support

Tier 1 and Tier 2 customer service

Building scalable, KPI-driven support systems

Successfully built and led high-performing support teams across US & India

Expertise in scaling CX operations, QA systems, and customer retention

Proven track record in process optimization and agent efficiency

Familiarity with tools

• Zendesk

• Freshdesk

• Salesforce

• Zoho Vonage

• Intercom and others

Co-founder & Chief Client Officer (CCO)

With deep expertise in cultivating strategic client relationships, ABC ensures every engagement brings measurable value. He plays a key role in client growth, retention, and upsell success, acting as the voice of the customer across the organization.

ABC Mehra