Built on purpose, United by values, committed to every customer journey
of Combined Experience in CX, SaaS Support & Service Delivery
40+ Years
With over 40 years of combined experience, our leadership team brings deep-rooted expertise in customer experience (CX), SaaS support, and end-to-end service delivery — enabling us to design scalable, efficient, and customer-centric support operations that drive measurable impact.
Our founding team brings together deep expertise in
Strategic experience in managing 24/7 multichannel support
Tier 1 and Tier 2 customer service
Building scalable, KPI-driven support systems
Successfully built and led high-performing support teams across globe
Expertise in scaling CX operations, QA systems, and customer retention
Proven track record in process optimization and agent efficiency
Firsthand experience applying AI in support — from ticket triage to response optimization
Familiarity with tools
We work comfortably across today’s top SaaS and AI tools -from helpdesks and CRMs to smart automations — so we can plug in fast and start delivering
Co-founder & Chief Client Officer (CCO)
With deep expertise in cultivating strategic client relationships, ABC ensures every engagement brings measurable value. He plays a key role in client growth, retention, and upsell success, acting as the voice of the customer across the organization.
ABC Mehra
We transform customer support into a seamless advantage for your business, focusing on clarity.
📧 Email: hello@theclaritycx.com
📍 Location: India
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